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Shipping Times & Rates

All orders will be shipped via Australia Post OR other appropriate means of shipping. Shipping charges are at flat rates to one address. Please allow 3-10 business days to receive your order within Australia and 7 to 14 business days for overseas deliveries.

Items ordered together may not always ship together. You may verify the status of your order and shipment by contacting Concierge@oxus.com.au

Please note customs or import duties are charged once the parcel reaches its destination (delivery) country. These charges must be paid by the recipient of the parcel. As customs policies and import duties vary widely from country to country we have no control over these charges, and cannot confirm what the cost would be. We recommend that you contact your local customs office for current charges before you order, to avoid any unforeseen charges.

If you enter an incorrect address during checkout, Oxus is not liable for any delay or if the item does not arrive. Where an incorrect address is entered parcels are usually returned to sender. We will make every effort upon the parcel being returned to us to re-label and re-dispatch, however Oxus cannot be held accountable for any delays which are incurred during the transit/delivery period. Please note there will be an added delivery charge to resend your item(s) to the correct address.

At Oxus we value your feedback, to contact our Customer Service team at any time.


Return Policy 

Articles which are damaged or defective are accepted for refund, credit or exchange in the country where they were originally purchased, if returned in original and unworn condition within 28 days, accompanied by a sales receipt. Some exclusions apply. The refund to the purchaser will be in the form of the original tender. Returns can be sent, via an insured method, directly to:

OXUS
Attn: Concierge@oxus.com.au
PO BOX 1224, Stafford 4053 QLD, Australia


General Terms and Conditions

1. Your use of and purchase of products from this site is governed by the terms and conditions set out below. You should also read our Privacy Policy.

2. We may at any time make changes to this site and the details displayed on it, including prices.

3. All sizes and measurements are approximate but we do try to ensure they are as accurate as possible.

4. We reserve the right to make changes to these terms and conditions at any time. If you do not accept the amended terms, please do not use the site. Your continued use of the site indicates that you accept the amended terms. 

Order Process

1. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2. The 'confirmation' stage sets out the final details of your order. Subject to stock availability, you will then be requested to enter your credit card or PayPal details and once your card has been approved, our contract is made.

3. We will send you confirmation of your purchase by email in the form of an invoice detailing the products you have purchased.

Delivery

1. Your order will not be accepted if the item is not in stock.

2. The period stated within which you will receive your order is approximate and the delivery times stated are for guidance only. Goods will be sent to the address given to us by you in your order and stated in the purchase confirmation.

3. We reserve the right to choose the means and carrier with which we deliver your order.

4. Risk of loss and damage of products passes to you on the date the products are delivered.

Payment

1. Payment is completed with your credit card / Paypal at the time of approval when we accept your order. In the event that the credit card is not approved or has expired we will be unable to take payment and fulfil your order.

2. In the event that we are then unable to supply the goods we will inform you as soon as possible. If you have already paid for goods we will provide you with a full refund.

3. We make every effort to ensure that the price displayed on our website is correct at the time of you placing your order.

4. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible, and you will be given the opportunity to re-order at the correct price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. If the item has been charged and not dispatched we will cancel and refund your order.

5. Title in the products which you have ordered on this website will pass to you on delivery.

6. All sales are final.

7. Product care:

Care Instructions

Your new piece is fully hand crafted by skilled artisans and carefully inspected for quality. Only items that meet our exacting standards are shipped to their new owners. Please be aware that small irregularities and imperfections are simply an unavoidable part of production and contribute to the beauty and allure of an original product.

Please avoid exposing it to any substance that will compromise the integrity of the plating – including, but not limited to polishing agents, personal care products (especially lotions, perfume and hairspray), chemicals, perspiration, and chlorinated or salt water. Treat it gently and store in a cool, dry place, away from humidity and separate from other items that may scratch or cause a reaction with the plating. Clean with a soft polishing cloth or with warm soapy water and if necessary, a very soft brush. 

Over time, and depending on frequency of usage and treatment, metal plating will gradually wear. This is natural to the manufacturing process and will produce a beautiful patina, however good care will ensure years of enjoyment.

If you have purchased a Serpent Armband, we recommend you manipulate it gently to adjust the diameter and length to suit your arm – twist it up over your elbow and settle it into a comfortable position; the piece should be worn loosely on your upper arm. Please avoid rough treatment or excessive bending and shaping – even though the piece is comprised of a soft base metal to facilitate flexibility, this will eventually cause stress and cracking to the overlying plating… and permanent damage to your armband. 

Earring posts are high quality Stainless Steel or 925 silver and should be inserted gently into the pearl backer – never forced.

Thank you for your new OXUS Purchase! We hope you enjoy wearing your beautiful piece as much as we enjoyed making it for you.


OXUS PRIVACY POLICY

OXUS is committed to your privacy.

This document is the privacy policy of OXUS (ABN 46549582861).

We are fully committed to respecting your privacy plus the privacy of our business partners, contractors, suppliers and employees in all of our business activities.

This policy describes how we will comply with the obligations contained in the Privacy Act 1988 (Cth) (Privacy Act).

When used in this privacy policy, the term “personal information” has the meaning given to that term in the Privacy Act. In general terms, “personal information” is any information that can be used to personally identify you. Examples of personal information include names, addresses, email addresses and telephone numbers. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

PERSONAL INFORMATION POLICY

We may collect the following types of personal information:

(1) name;
(2) mailing address;

(3) email address;

(4) telephone number;
(5) age or birth date;
(6) profession or occupation;
(7) details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
(8) any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or your online presence; 

(9) information you provide to us via customer surveys or in telephone conversations with us from time to time.

We may also collect some information that is not personal because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

We collect your personal information directly from you. We may collect that information in various ways, including when you:

(1) access or use our website;

(2) speak with one of our representatives by telephone;
(3) complete an application or purchase order;
(4) order products from us;
(5) contact us for information;
(6) apply for a refund or exchange;
(7) enter a promotion;
(9) subscribe to the OXUS mailing list;
(10) register your details on our website.

We may also collect personal information from third parties including:

(1) from third party companies such as credit reporting bureaus, law enforcement agencies and other government entities; 
(2) authorised distributors and retailers.

If you do not provide us with the personal information described above, some or all of the following may happen:

(1) we may not be able to provide the requested products or services to you;

(2) we may not be able to provide you with information about products and services; that you may want, including information about discounts, sales or special promotions; or

(3) we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

Sensitive information

Sensitive Information is information or opinion about such things as race, ethnicity, criminal records and health information and other meanings as set out in the Privacy Act. Sensitive information will be used by us only for the purpose for which it was obtained and with your consent or where required or authorised by law.

Using personal information

We collect personal information about you so that we can perform our business activities and functions and to provide quality customer service.

We collect, hold, use and disclose your personal information for the following purposes:

(1) to complete sales transactions; 
(2) to deal with queries or customer service issues; 

(3) to keep you up-to-date with products, services, events and promotions that we think would be of particular interest;

(4) to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
(5) for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes;
(7) to process and respond to any complaint made by you; and
(8) to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).

Data quality

OXUS will take all reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date.

Data security

OXUS is committed to ensuring the security of personal information and will take all reasonable precautions to protect this information from loss, misuse or alteration and from unauthorised access, modification or disclosure. 

We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or where we are no longer required by law to retain it (whichever is the latter).

Complaints

OXUS will treat your complaint confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.

If you are not satisfied with our handling of your complaint or our proposed resolution, you have a right to lodge a further complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au). The Office of the Australian Information Commissioner can provide you with further information about the next steps in its complaints process.

Policy changes

OXUS may make changes to this Privacy Policy from time to time for any reason, including without limitation in order to comply with any future amendments to the Privacy Act. Any updated versions of this privacy policy will be effective from the date of posting on our website.

This privacy policy was last updated on 3rd February 2015.

Contacting us

If you have any questions about this privacy policy or if you have any concerns or a complaint regarding the treatment of your personal information, you should contact our Compliance Officer using the details set out below.

Post: Attn: Privacy Policy

OXUS
Email: Concierge@oxus.com.au